• Returns can be requested within 7 days of delivery.
• A ₹100 return fee will be deducted from the refund to cover return shipping and handling.
• The product must be unused, undamaged, and returned in its original condition and packaging.
• Once received, the returned product will be inspected for any damage, signs of use, or wear.
• If the product passes inspection, your refund will be processed to the original payment method.

Non-Returnable Products: Lamps and all customized or personalised products are not eligible for return or refund.

Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, please contact us within 3 days of delivery with clear photographs or videos of the issue.

This includes issues such as:

• Broken or damaged parts
• Broken shells or structural components
• Non-functional lights or electrical components
• Manufacturing defects

If the issue is verified, we will provide a free replacement at no additional cost, including replacement shipping.

Important: The 3-day replacement policy also applies to lamps and customized or personalised products if they arrive damaged or defective. However, these products cannot be returned for a refund.

Damage or defects reported after 3 days of delivery may not be eligible for a free replacement.

Unboxing Video Requirement

For lamps and customized or personalised products, we strongly recommend recording a continuous unboxing video from the moment the package is opened until the product is fully unpacked and inspected.

An unboxing video may be required to verify any damage or breakage that occurred during transit and to process a replacement claim.

If a lamp or customized product is received damaged, please share the unboxing video along with clear photos of the damage within 3 days of delivery. This helps us verify the condition of the product at the time of delivery and arrange a replacement quickly.

Customized & Personalised Products

Customized and personalised products are made specifically for you and are therefore not eligible for return or refund.

If a customized or personalised product arrives damaged or has a manufacturing defect, please report it within 3 days of delivery. Once verified, we will provide a free replacement.

Lamps

Lamps are not eligible for return or refund.

If a lamp arrives damaged or has a manufacturing defect, including issues such as a non-functional light, broken shell, or damaged component, please report it within 3 days of delivery. Once verified, we will provide a free replacement at no additional cost.

Please record a continuous unboxing video while opening your lamp package. This may be required to verify transit damage and process a replacement claim.